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Dealing with Difficult People - Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo Dealing with Difficult People - Buch Learn how to deal with difficult colleagues and clients.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay... Dealing with Difficult People - Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo